PRIVACY NOTICE – CUSTOMERS

We are VCT Security Systems Limited trading as SHARP ALARMS (registered number 4557894) Our registered offices 168 Norton Road, Iverley, Stourbridge, West Midlands, DY8 2RT.

Our aim is to safeguard your privacy as well as your premises. This notice explains our procedures relating to your personal information you provide to use.

This notice applies to all customers who have provided us with their personal details.

WHAT INFORMATION DO WE COLLECT

To effectively provide you with our security services we may ask for the following information:

Name

Address

Landline telephone number

Mobile Telephone number

Email address

Any key holder details

HOW DO WE USE YOUR PERSONAL DATA

We may use your personal data to:

Contact you to arrange servicing.

Issue and reissue conformity certificates

Deal with enquiries regarding your installation

If we need to use your information for any unrelated purpose, we will inform you with reasons why.

DISCLOSING YOUR PERSONAL DATA

We will never pass on your personal details unless it is necessary for the correct operation and monitoring of your security system.

The only companies that may hold your details other than ourselves, depending on your type of system, are:

East Midlands Central Station Ltd  www.emcs.co.uk  (Monitored Alarms)

Quickbooks UK www.quickbooks.intuit.com  (Invoicing)

SSAIB  www.ssaib.co.uk  (Certification)

Local Police Force  (Monitored Alarms)

We are satisfied that the above companies meet all relevant standards for Data Protection and there Privacy notices can be found on their websites.

WHERE WE STORE YOUR PERSONAL DETAILS

We store all your personal information within a locked unit within our secure offices.

HOW LONG DO WE KEEP YOUR PERSONAL DETAILS FOR

We only keep your personal information for as long as it is required to achieve the reasons we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

HOW SECURE ARE YOUR DETAILS

We have in place certain security procedures to prevent your details from accidentally being lost or accessed in an unauthorised way.

We always limit access to all records to security vetted members of our staff and will only use your detail when instructed to do so by use.

We do have procedures for reporting any breech of data security to the relevant authorities and you would be duly informed.

YOUR RIGHTS

By law and under certain circumstances you have the right to:

Request access to the personal data we hold on you.

Request the correction or addition of any personal data we hold on you.

Request the deletion of any personal data we hold on you.

Object to the processing of your personal data

Request the transfer of your personal data to another party

YOUR RIGHT TO COMPLAIN

If you have any problems concerning our handling of your personal data you should contact the Information Commissioners Office (ICO)

Tel:      0303 123 113

Web:    ico.org.uk

Email:  casework@ico.org.uk

DATA CONTROLLER

The person responsible for handling your data can be contacted at Sharp Alarms on

Tel:      01386 244131

Email:  sales@sharpalarms.com